Order fulfillment during the Covid-19 period (Updated 12 June 2020)
It's business as usual at Saison with our online store and warehouse operations carrying on as normal.
DISPATCH TIMES - Due to unprecedented demand for hygienic and personal care products we are experiencing a very high volume of orders which are being shipped to our customers in as timely a manner as possible. In most cases this is within 1-2 business days although this can stretch to 3-4 business days after a weekend or during a promotional period. We appreciate your patience during these unprecedented times.
AUSTRALIA POST - Please note that Australia Post have advised of delays across their entire network due to the Covid-19. Please click here to learn more about the delays and how deliveries are currently being affected.
CONTACTLESS DELIVERY - To minimise the risk of contracting or spreading Coronavirus, Australia Post have enabled contactless delivery. This means signatures are no longer required for parcels, whether you’re collecting from a Post Office or at home.
AUTHORITY TO LEAVE - For home delivery of parcels normally requiring a signature, if you’re at home, the delivery driver will record your name and confirm delivery on their handheld device, then leave the parcel at your door. If you’re not at home, a card will be left, with instructions on where to pick up your parcel.
For Post Office collection, staff will confirm your name and record your collection on their device, then leave the parcel on the counter for you to pick up.
In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and delivery on the handheld device.
How much does shipping cost?
Shipping is free for all orders over $100. A flat rate of $10 applies to all orders under $100.
Do you ship internationally?
Not at this time. We currently ship to Australian addresses only.
How long does shipping take?
UPDATE - Please refer to the above information relating to Australia Post delays during the Covid-19 situation.
All parcels are shipped from Saison's Melbourne warehouse facility using Australia Post eParcel. Once an online order has been placed, it will be dispatched within 1-2 business days.
You will receive an email with your tracking information once your order has been shipped. You may track your order via Shippit.com once your order has been dispatched from our warehouse.
Approximate times are as follows;
Metropolitan (Melbourne, Sydney, Brisbane, Adelaide) - 2 to 3 business days
Regional NSW, VIC, QLD, ACT, SA, WA, NT - 4 to 6 business days
Remote QLD, SA, WA, NT, TAS - 7 to 10 business days
Please note: Shipping times are a guideline only and are subject to change. You may experience slightly longer delivery times during peak periods (Christmas, Mother's Day, etc), promotional campaigns, due to wild weather, or due to other delivery issues that are unforeseen or unavoidable events beyond Saison's control.
If an order is required urgently we are happy to arrange Express Delivery. Please contact our Melbourne head office on 03-9078-3747 and we will provide a quotation based on the weights and dimensions of the parcel.
Special Instructions / Authority to Leave
If you would like to provide special instructions for delivery (Eg. Authority to leave at the front door if no answer), please include this information in the shopping cart notes (prior to the checkout) when making your purchase. Please note that even if special delivery instructions are provided, Saison does not take responsibility for lost or stolen items.
Click and Collect
Orders over $100 are able to be collected from our Melbourne head office. Simply place your order ensuring that it is over $100 with no freight added. Add a comment into notes mentioning that you wish to collect your order. We will then contact you once the order is ready to go. Our office address is Unit 12, 2 Bromham Place, Richmond.
Weekends and Public Holidays
Please note that Saison does not dispatch orders on weekend’s or Victorian public holidays.
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