FREE samples with orders*

Cart

Spend $100 more to receive FREE shipping.

You have no items in your shopping cart.

SHOP WITH CONFIDENCE
  • Apple Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa

Shipping

  

DELIVERY COST & TIMEFRAMES 

At the point of check-out, we provide the option of shipping via Australia Post eParcel or StarTrack Express. Please refer to the table below for approximate delivery times. Please be aware that this is a guide only and shipping times are not something we have control over or take responsibility for.

Australia Post

Star Track Express

POSTAGE OPTIONS METRO REGIONAL REMOTE
Australia Post eParcel
Free on orders over $100 otherwise $10 flat rate
2-3 business days
4-6 business days
7-10 business days

StarTrack Express
$25 Flat rate

1-3 business days
2-5 business days
3-5 business days

 

Please note: All online orders are shipped from our dispatch facility in Melbourne, Victoria, and orders are generally shipped within 1-2 business days from placement of order.

Shipping times are a guideline only and are subject to change. They are also based on the day of shipping not placement of order

Longer delivery times are to be expected during peak periods such as Mother's Day, Black Friday and Christmas, weather events or due to other postal service delivery issues that are unforeseen or unavoidable and beyond Saison’s reasonable control.

 

DELIVERY TO PO BOXES / PARCEL LOCKERS

Please note that we will only send to PO Boxes and Parcel Lockers via Australia Post eParcel.

 

SPECIAL INSTRUCTIONS / AUTHORITY TO LEAVE

If you would like to provide special instructions for delivery (Eg. Authority to leave at the front door if no answer), please include this information in the shopping cart notes (prior to the checkout) when making your purchase. Please note that if special delivery instructions are provided, Saison does not take responsibility for lost or stolen items.

 

INTERNATIONAL SHIPPING

Currently we only ship to Australian addresses.

 

EXPRESS SHIPPING 

If an order is required urgently we we recommend choosing the StarTrack Express option at checkout which in the majority of cases provides a faster service than Australia Post. 

 

CLICK & COLLECT 

If you live in Victoria and need your order quickly a great option is to use our free Click & Collect service.

How does Click & Collect work?

Simply choose your products online and add them to your shopping cart. At the point of checkout, select the 'Click & Collect' option under Delivery Method. We'll prepare your order which will be available to collect from our Richmond head office. Orders placed prior to 11am will be ready on the same day. Orders can be collected between 9am and 4.30pm, Monday to Friday. We are closed on weekends and public holidays.

How will I know when my order is ready to collect?

When your order is ready, you'll receive a confirmation email to let you know that the order is ready. This will usually be on the same day (if placed prior to 11am) or within a 24 hour timeframe from the time of placing your order (excluding weekends and public holidays). 

 What do I need to bring when collecting my order?

Please present your order confirmation email at the time of collection along with photo ID. If someone else is collecting an order on your behalf, we require written authorisation. 

How long will you hold Click & Collect orders? 

Orders must be collected within 7 days from the time of the collection notification otherwise they automatically will be cancelled. In the event of an order cancellation, a 20% restocking fee will apply.

 

WEEKENDS & PUBLIC HOLIDAYS 

Please note that Saison does not dispatch orders on weekend’s or Victorian public holidays.