PEAK SEASON DISPATCH TIMES
As we enter the peak retail period, we are experiencing a very large volume of orders. We remain focused on shipping orders to our customers as fast as possible.
Please note that if you have chosen to ship standard Australia Post eParcel, your order will be shipped between 3-5 business days. If you have chosen to ship StarTrack Express, your order will ship within 24 hours of order placement. These timeframes may vary in the peak demand period. We appreciate your patience at this time.
Do you live in Melbourne? If you need your order urgently we recommend opting for our free Click & Collect at check out. In most instances Click & Collect orders can be ready the same day (if placed prior to 11am) or within 24 hours of order placement. Please scroll down for further details.
CHRISTMAS CUT-OFF DATES
Please refer to the below links for the Christmas cut-off dates. Please note that the dates do not include the dispatch times which are outlined above.
DELIVERY COST & TIMEFRAMES
At the point of check-out, we provide the option of shipping via Australia Post eParcel or StarTrack Express. Please refer to the table below for approximate delivery times. Please be aware that this is a guide only and shipping times are not something we have control over or take responsibility for.
Click here for real time updates from both Star Track Express and Australia Post. This also provides information on their Christmas delivery cut-off dates which must be taken into account when placing an order.
Please note: All online orders are shipped from our dispatch facility in Melbourne, Victoria. Shipping times are a guideline only and are subject to change. They are also based on the day of shipping not placement of order. Longer delivery times are to be expected during peak periods such as Black Friday and Christmas, weather events or due to other postal service delivery issues that are unforeseen or unavoidable and beyond Saison’s reasonable control.
DELIVERY TO PO BOXES / PARCEL LOCKERS
Please note that we will only send to PO Boxes and Parcel Lockers via Australia Post eParcel.
SPECIAL INSTRUCTIONS / AUTHORITY TO LEAVE
If you would like to provide special instructions for delivery (Eg. Authority to leave at the front door if no answer), please include this information in the shopping cart notes (prior to the checkout) when making your purchase. Please note that if special delivery instructions are provided, Saison does not take responsibility for lost or stolen items.
Currently we only ship to Australian addresses.
If an order is required urgently we we recommend choosing the StarTrack Express option at checkout which in the majority of cases provides a faster service than Australia Post.
CLICK & COLLECT
If you live in Victoria and need your order quickly a great option is to use our free Click & Collect service.
How does Click & Collect work?
Simply choose your products online and add them to your shopping cart. At the point of checkout, select the 'Click & Collect' option under Delivery Method. We'll prepare your order which will be available to collect from our Richmond head office. Orders placed prior to 11am will be ready on the same day. Orders can be collected between 9am and 4.30pm, Monday to Friday. We are closed on weekends and public holidays.
How will I know when my order is ready to collect?
When your order is ready, you'll receive a confirmation email to let you know that the order is ready. This will usually be on the same day (if placed prior to 11am) or within a 24 hour timeframe from the time of placing your order (excluding weekends and public holidays).
What do I need to bring when collecting my order?
Please present your order confirmation email at the time of collection along with photo ID. If someone else is collecting an order on your behalf, we require written authorisation.
How long will you hold Click & Collect orders?
Orders must be collected within 7 days from the time of the collection notification otherwise they automatically will be cancelled. In the event of an order cancellation, a 20% restocking fee will apply.
WEEKENDS & PUBLIC HOLIDAYS
Please note that Saison does not dispatch orders on weekend’s or Victorian public holidays.
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