Updated 27 January 2022. Due to very high demand, we are currently experiencing a large volume of orders which are being shipped to our customers in as timely a manner as possible. In addition, due to furloughing of staff due to current Covid-19 isolation rules, dispatch times have been delayed. Orders are currently being shipped between 1-5 business days. We sincerely appreciate your patience at this time.
Do you live in Melbourne? If so and you need your order urgently we strongly recommend opting for our free Click & Collect at check out. Click & Collect orders will usually be ready same day (if placed prior to 11am) or 24 hours of order placement at the latest. Please scroll down for further details.
DELIVERY COST & TIMEFRAMES
At the point of check-out we provide the option of shipping via Australia Post eParcel or StarTrack Express. Please refer to the table below for approximate delivery times.
Please note that Australia Post are currently experiencing longer than usual delays so the below times are likely to be extended during this peak time.
Please note: All online orders are shipped from our dispatch facility in Melbourne, Victoria. Shipping times are a guideline only and are subject to change. They are also based on the day of shipping not placement of order. Longer delivery times are to be expected during peak periods such as Black Friday and Christmas, weather events or due to other postal service delivery issues that are unforeseen or unavoidable and beyond Saison’s reasonable control.
DELIVERY TO PO BOXES / PARCEL LOCKERS
Please note that we will only send to PO Boxes and Parcel Lockers via Australia Post eParcel.
SPECIAL INSTRUCTIONS / AUTHORITY TO LEAVE
If you would like to provide special instructions for delivery (Eg. Authority to leave at the front door if no answer), please include this information in the shopping cart notes (prior to the checkout) when making your purchase. Please note that if special delivery instructions are provided, Saison does not take responsibility for lost or stolen items.
Currently we only ship to Australian addresses.
If an order is required urgently we are happy to arrange Express Delivery. Please contact our Melbourne head office on 03-9017-3818 and we will provide a quotation based on the weights and dimensions of the parcel. Please note that perfumery products are unable to be Express Posted due to be deemed DG cargo.
CLICK & COLLECT
If you live in Victoria and need your order quickly a great option is to use our free Click & Collect service.
How does Click & Collect work?
Simply choose your products online and add them to your shopping cart. At the point of checkout, select the 'Click & Collect' option under Delivery Method. We'll prepare your order which will be available to collect from our Richmond head office. Orders placed prior to 11am will be ready on the same day. Orders can be collected between 9am and 4.30pm, Monday to Friday. We are closed on weekends and public holidays.
How will I know when my order is ready to collect?
When your order is ready, you'll receive a confirmation email to let you know that the order is ready. This will usually be on the same day (if placed prior to 11am) or within a 24 hour timeframe from the time of placing your order (excluding weekends and public holidays).
What do I need to bring when collecting my order?
Please present your order confirmation email at the time of collection along with photo ID. If someone else is collecting an order on your behalf, we require written authorisation.
How long will you hold Click & Collect orders?
Orders must be collected within 7 days from the time of the collection notification otherwise they automatically will be cancelled. In the event of an order cancellation, a 15% restocking fee will apply.
WEEKENDS & PUBLIC HOLIDAYS
Please note that Saison does not dispatch orders on weekend’s or Victorian public holidays.
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