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Privacy Policy

Saison Pty. Ltd. (ACN 119 409 700) (“Saison”) is fully committed to protecting your privacy. This means that we do not distribute, rent or sell any of your personal information. We do not disclose your personal information to third parties other than as set out below. This Privacy Policy sets out how we will manage the personal information we collect about you. Where the Policy refers to our Website, it refers to www.saison.com.au

Collection and Use We may collect, and you may provide, personal information to Saison for a variety of reasons which we will disclose to you, including to purchase products; to receive direct marketing information from Saison; to enter competitions; to facilitate our relationship with you by email and through our website; and to report to you and deal with your complaints or returns. We collect information that is reasonably necessary for facilitating our relationship and providing you with our services. If you do not provide your personal information, we will not be able to provide you with these services. When you provide personal information, such as your name, address, mobile number, email address, and credit card information, you consent to Saison using or disclosing your personal information for the purpose specified to you at the time of collection or for another purposes if: you would reasonably expect us to use or disclose such information for that other purpose (for example, you would reasonably expect us to disclose your contact details to our freight agents if we have to deliver products to service providers we use to manage our online business such as: our credit card service provider, Pin Payments. That other purpose is related to the purpose specified to you at the time of collection (for example, we would need to disclose your credit card details to a bank to credit your account in the case of a refund, we will need to disclose your email address to the company that manages our newsletter subscription services to you, MailChimp); or where we are permitted or required by law, or it is in the public interest to do so, or it is in the interests of public safety to do so. You may use a pseudonym when you deal with us unless it is impractical. For example, if your pseudonym does not match your credit card details, or you give a false name and the freight company will not deliver to you, we will not be able to complete your purchase. We will not collect your information from a third party unless you have consented, or it may be implied that you consented to the collection at the time.

When you browse through our Website, we collect information on the efficiency and working of our website. This information includes the number of times a web page is accessed, the browser used, and paths taken when moving through the website. This information is used to improve and personalize your shopping experience. If you use our Website you agree to personal information you provide being collected, and used in this way. If you use any of our services, and we think you might benefit from using another service we offer, we may send you an email telling you about it. If you use the social media buttons on our Website (for example, Facebook, Instagram, Pinterest) your IP Address may be collected and the site you are visiting may set a cookie to make sure the link functions properly. The use of these sites by you is out of Saison’s control and is governed by the privacy policies of the particular Websites or links. Please do not use these sites if you do not agree with your personal information being potentially accessed by these sites. The Saison Facebook site is a public website. Any information you post on this site may be read, collected or used, by anyone and Saison has no control over its use. If you would like us to remove your post, please contact us.

Direct Marketing We will communicate directly with you by email to promote our goods and services though our eNewsletter. We may collect this information from you directly or through our Website, when you enter competitions, or from other traders where you have requested information about Saison from that trader. You may easily request not to receive direct marketing material by selecting the option to unsubscribe to our eNewsletter or other email communications.

Cookies We use cookies to track your “Shopping Bag” during your visit. A cookie is a small piece of information that a server sends to a client. When you visit a website with cookie capabilities, its server sends certain information about you to your browser which is stored on your hard drive as a text file. At some later time (such as returning to the site the next day), the server retrieves the cookie. It's a way for the server to remember things about you. Cookies are not usually nefarious in their purposes and one site’s cookies cannot be accessed by another site. You may experience trouble when using our website if you do not have cookies enabled. You can check your cookie setting in Internet Explorer via the Tools, Internet Options menu, and then the privacy tab. Our site requires a medium setting. If you have your privacy settings set too high, or are blocking cookies you will not be able to create a Shopping Bag and we cannot provide you with online services.

Disclosure Overseas Saison will disclose your personal information to The Rocket Science Group, LLC trading as “MailChimp” in the State of Georgia, United States of America, for the purpose of sending you our eNewsletter. The Privacy Policy of MailChimp can be found at http://mailchimp.com/legal/privacy/

Security We will take all reasonable steps to ensure that your personal information is protected from misuse, interference and loss, as well as unauthorised access, modification and disclosure. Our credit card processing vendor uses secure socket layer (SSL) technology. However, unfortunately, due to the nature of the internet, security of your personal information that you transfer to us over the internet cannot be guaranteed. To the extent available under the law, Saison shall not be responsible or liable for any loss of privacy, disclosure or information, harm, damage or loss that may result from you transmitting information to us in connection with this Website.

Access to Personal Information We will take reasonable steps to ensure that your personal information which we collect, use or disclose is complete and up-to-date. You, or your authorised representative, can ask us to disclose the information we hold by contacting us. We may require you to verify the authorisation, and charge a reasonable handling fee so that we can obtain the information you require. We will take reasonable steps to correct personal information we hold if it is inaccurate or incomplete on your request without charge. In most cases, you will be able to correct the information yourself online, for example when you go to the “checkout” to purchase goods. We reserve the right to refuse your request for access or correction if we are legally entitled to do so.

Revision of Privacy Policy Saison reserves the right to change, modify, or revise this Privacy Policy in order to comply with any applicable laws or for any other reason at any time. You agree to check the Privacy Policy periodically to read about any changes, modifications, or revisions to the Policy, and each time you submit personal information or order online. If we change the Policy we will post a notice on our Website for one month and we will draw your attention to the changes by sending you an email if you have subscribed to our eNewsletter. The variation will take on the date the notice is posted on the Website. You may object to the changes within 20 days after they are posted on the Website. If you do not agree to the changes and to Saison continuing to hold and use your personal information, please contact us. If you notify us you object to the changes, we will not be able to provide you with our services in future and your personal information will be destroyed.

Contact Saison about your Privacy or this Privacy Policy If you have any questions about this Privacy Policy, or wish to make a complaint about the way your personal information has been collected, held or used; or want to correct personal information or wish it to be destroyed, please send an email with your request or comments to info@saison.com.au or on (03) 9078 3747.