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FAQ

Most Frequently Asked Questions

  • faq

    1. Christmas & New Year Trading Hours
    2. When will my Saison order arrive?
    3. How do I track my Saison order?
    4. How will my Saison order be shipped and what is the cost?
    5. Can I request special instructions for delivery of my Saison order?
    6. Is Saison's website a secure shopping site?
    7. Does Saison accept international orders?
    8. How do Saison's promotional codes work?
    9. What payment methods does Saison accept?
    10. What is Saison's refund and exchange policy?
    11. Can I return my website purchase to a store that sells Saison brands?
    12. Can I purchase items displayed on your website from a store?
    13. Who do I contact if there is a problem with my Saison order?
    14. I am purchasing a gift. Can I have my Saison order gift wrapped?
    15. I have a retail store and would like to stock Saison's brands in my store. What do I need to do?
    16. What are Saison's Gift With Purchase Terms & Conditions?
    17. What kind of wick's do the brands featured on www.saison.com.au use?
    18. Do candles featured on www.saison.com.au tunnel or burn unevenly?
    19. My candle seems to be 'sweating'... is this normal?
    20. What type of wax is used in the candles featured on www.saison.com.au?
    21. After my candle has burned, a blackened colour appears on the glass.
    22. My candle is not pure white in colour, and has a yellow hue to it. Is the candle ok to burn?